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MSO Symposium


11:00 AM - 7:00 PM

Registration and Check-In

Registration will be available onsite for those not yet registered. Pre-registered attendees please stop by Registration to check-in and pick up your badge. A badge is required to enter the event.

12:00 PM - 1:00 PM

Private Luncheon

12:30 PM - 1:00 PM

A Look into the Future

Susanna will begin speaking at the luncheon. Susanna will give an in-depth perspective of the future of the collision repair industry. Driven by data, analytics and technology, collision repairers will get insight as to what changes they need to prepare for.

Presenter: Susanna Gotsch, Director, Industry Analyst, CCC Information Services Inc.

1:00 PM - 1:30 PM

A Snapshot of the Collision Industry Today

As in years past, Vincent will give the audience a snapshot of where the industry is at today. Attendees will apprised of the recent developments and trends in the industry accompanied by a market breakdown of MSO’s , acquisitions and shop demographics.

Presenter: Vincent Romans, Managing Partner & CEO, The Romans Group, LLC

1:30 PM - 2:15 PM

Moving Parts: How Insurers are Responding to Vehicle Technology and Repairability Challenges and the Growing Influence of the OEMs

There is a growing divide between insurers and car manufacturers as recommended repair procedures, vehicle scanning and onboard telematics all influence vehicle repairability, as well as who is best qualified to perform those repairs. Learn how insurers are adapting to these changes within their Direct Repair Programs, the role of the certified shop and how MSOs are successfully working with insurers in this environment.

Moderator: Marcy Tieger, Managing Director, Symphony Advisors, LLC.
Panelist: Kyle Thompson, USAA
Panelist: Sandee Lindorfer, Allstate
Panelist: Chris Andreoli, Progressive
Panelist: Russ Hoffbauer, State Farm Insurance Companies

2:15 PM - 3:00 PM

The OEM Paradigm Shift

There is a paradigm shift in the collision repair marketplace being driven by vehicle manufacturers. Responding both to the demands of the consumer and the government by manufacturing more fuel efficient and safer vehicles, today’s vehicles are more complicated to repair, and the call to repair them properly is more critical than ever. OE Certification, training and equipment requirements, documented repair procedures and more are influencing not just how, but who, is best qualified to repair vehicles. This panel will look what MSOs can do to succeed in this environment and what attempts, if any, OEs are making to introduce standardization across the industry to lessen the burden on repairers.

Moderator: Marcy Tieger, Managing Director, Symphony Advisors, LLC.
Panelist: Gary Ledoux, American Honda
Panelist: John Eck, GM
Panelist: Benito Cid, Mercedes Benz
Panelist: Mark Mandl, Ford Motor Company

3:00 PM - 3:20 PM

Refreshment / Networking Break

3:20 PM - 3:40 PM

OnStar: Redefining the Diagnostic and Claims Processes

Presenter: Justin Klug, Emerging Business Group, GM OnStar

3:40 PM - 4:10 PM

What I learned from growing and exiting my MSO – Lessons from those who have “Been There / Done That”

Former shop owners will discuss what they learned from growing through acquisitions and brownfields, and then selling to a strategic buyer. They will provide insights and anecdotes from their experiences, exploring some of the Do’s, Don’ts and Do-Over’s they wish they could’ve had. Now the sale is done! What would these former executives change if they could go back in time?

Moderator: John Walcher, President, Veritas Advisors, Inc.
AJ Leone, Managing Member, Main Gate Management, LLC
Pat James, Retired MSO Owner, AutoBody America
Aaron Clark, Vice President, Assured Performance Network

4:10 PM - 4:50 PM

To Certify or Not to Certify

An in depth look at the return on investment of OE Certification. How are MSO’s addressing OE Certification within their network. The investment to become OE certified requires time, money and resources.

  • What investments are they making?
  • When are they making them?
  • Who are they training?
  • Do they intend to have all of their locations certified?
  • How are they addressing the lack of standardized equipment requirements.

Moderator: Russell Thrall III, Editor-in-Chief, CollisionWeek
Jim Kessler, COO, ABRA Auto Body & Glass
Joe Amodei, Founder & President, The Collision Centers of New York
Rick Wood, Co-CEO, Cooks Collision
Vince Brock, CEO, ProCare Automotive LLC.

4:50 PM - 5:30 PM

State and Federal Government Policies Do Impact Your Business

A Look at the New Administration, 115th Congress and What’s Happening in the States

How will the new Administration affect business for the collision repair industry and insurers; what state and federal policymakers are considering that impacts your business.

Co-Presenter: Bob Redding, Washington, D.C. Representative, Automotive Service Association (ASA)
Co-Presenter: Wayne Weikel, Alliance of Automobile Manufacturers

5:30 PM - 7:00 PM

Private MSO Symposium Reception