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Advanced Technology & Diagnostic Repair Forum

Bob ReddingWashington, D.C. Representative, Automotive Service Association (ASA)

Bob Redding is the Washington, D.C. representative of the Automotive Service Association and the President of The Redding Firm, a legislative consulting and advocacy firm located on Capitol Hill.  A native of Edison, Georgia, Bob has spent his professional life in Washington, D.C.  He opened his firm in 1993 after working twelve years on Capitol Hill — six years as a Chief of Staff in the U.S. House of Representatives and six years as an Executive Assistant and Chief of Staff in the U.S. Senate.  He worked with Members of Congress serving on the Senate Appropriations, Energy and Natural Resources, and Budget Committees and the House Small Business Committee.  Bob has served as national and state finance chair for a number of Members of the U.S. House and Senate.

Bob has spent over twenty years as the leading legislative and regulatory advocate of the independent automotive repair industry in Washington, D.C.  He has spoken on behalf of the industry to the U.S. Congress and Executive branches and has spent a tremendous amount of time educating members of the Association and the industry at large about issues affecting the daily lives of automotive repairers.  Bob’s knowledge in this field has resulted in his being recognized on numerous occasions by the automotive aftermarket.  His expertise has led to presidential appointments to Federal Advisory Committees at the U.S. Environmental Protection Agency, the U.S. Department of Justice, U.S. Department of Labor and the U.S. Department of Transportation.

Bob is a graduate of Mercer University in Macon, Georgia and the National Law Center at George Washington University in Washington, D.C.  He is married to the former Laura Fallin of Moultrie, Georgia, and they have three children.  They reside in Alexandria, Virginia.

Russell Thrall IIIEditor-in-Chief, CollisionWeek

Russell D. Thrall III, a second-generation collision repairer, has been involved in the collision repair industry his entire life. Starting as a clean-up person in body shops owned and managed by his father, Thrall has experienced the industry from the bottom up. At the age of 14, Thrall began working part-time as a technician in a shop close to home. By the time he was 17, he was promoted to assistant manager. Thrall joined the staff of Chilton’s Automotive Body Repair News (ABRN) in 1991 as technical editor. In 1992, he was promoted to senior editor, responsible for maintaining the content of ABRN editorial and representing at industry events nationwide.

From 1993 through 2000, Thrall served as editor of Collision Repair Industry INSIGHT, a subscription-based publication with English-language circulation throughout the world. In 2000, Thrall founded CollisionWeek, a business newsletter for all segments of the global collision repair industry. CollisionWeek provides daily business news and trend research on the Internet and in weekly email, fax and print editions to subscribers around the world. Thrall continues to serve as Publisher of CollisionWeek.

Also in 2000, Thrall returned to the staff of ABRN and served as Editor-in-Chief of the world’s largest monthly trade magazine until July 2004. Thrall is a frequent speaker at industry events including, the Collision Industry Conference (CIC), NACE, the Insurance Services Office APD Panel and numerous other U.S. and international events. He served as chairman of the Collision Industry Conference from 2009-2010 and is a Past-President of the National Auto Body Council Board of Directors. In December 2002, Thrall was inducted into the Collision Repair Industry Hall of Eagles.

Sean CareyPresident, SCG Management

Sean has over 30 years’ experience in the automotive industry. A mechanical engineer by trade he embarked on his sales and marketing career with the UK’s largest parts distribution company during which time he earn a degree in marketing from the Charted Institute of Marketing. In 1991 Sean joined Nissan at its London headquarters, where he created, launched and managed Nissan’s Certified Collision Repair Program.

In 1995 Sean moved to the USA where he established Carter & Carter International and managed its development and growth into a leading automotive consulting firm. In 2004 Sean joined the Fix Auto organization where he was jointly responsibly for the spinoff of CynCast an automotive claims and collision repair IT Company.

In 2009 Sean established SCG Management Consulting LLC. Since establishing SCG Sean has consulted at the highest level with all sectors of the automotive claims industry and has a keen understanding of the needs of insurers, repairers, OEMs, rental companies, technology providers and a wide range of industry supply chain vendors. Sean is respected in the industry as a strategic visionary and a leader in growing businesses and markets from concept to implementation. In the past 36 months Sean has become a regular speaker at industry conferences on the subject of telematics and the potential impact this will have on the claims and collision market.

Sean lives in Chicago with his wife and four children.

Mark OlsonCEO, Vehicle Collision Experts, LLC

Mr. Olson is a founder and former COO of VeriFacts Automotive LLC and was with the company until November 2016. Currently he is the CEO of Vehicle Collision Experts LLC (VecoExperts). He is also president of Future Forensics – Automotive damage investigations a company he founded in 1997. His companies specialize in partnering with collision repair technicians, shop owner/managers/estimators and forensic evaluations of collision damaged vehicles, quality of repair issues and valuation issues. He has over 32 years’ experience in the collision repair industry, including roles as collision repair and refinish technician, body shop management and ownership. He has also worked as an independent physical damage appraiser and is a former Allstate Insurance Company adjuster. He is a former regional trainer for Hunter Engineering in Missouri, with training centers in Seattle, Portland, Bay area, Orange County and Hawaii.

Known as an expert in the industry, he has been involved in well over 8000 individual cases as an expert witness in matters of collision repair, vehicle collisions and manufacturer defect. He has also testified in many states in well over 100 cases.

Mr. Olson has traveled all over the United States teaching for I-CAR, VeriFacts and other companies – and also coaching individual technicians and collision repair facilities on the proper repair methods in collision repair and conducting seminars on industry challenges and remedies. He has presented many times at NACE, SEMA, NE trade show – and others presenting on the industry.

Terry FortnerVice President of Corporate Accounts, LKQ Corporation

Terry M. Fortner is the Vice President of Corporate Accounts, LKQ Corporation. His responsibility includes leading the following in North America, insurance sales and services, MSO/National Dealers, National Accounts, Quality Assurance and Government Affairs. He also consults to LKQ’s UK business on an as need basis.

LKQ Corporation is the largest nationwide provider of aftermarket collision replacement products, recycled products and refurbished collision replacement products such as wheels, bumper covers and lights. LKQ operates approximately 290 facilities, offering its customers a broad range of replacement systems, components, and parts to repair automobiles and light, medium and heavy-duty trucks.

Prior to joining LKQ Corporation, Mr. Fortner spent 32 years with a top ten insurance carrier. He commenced his career as a field multi line adjuster and retired as a Vice President of Claims.

Terry graduated from Western Carolina University with a Bachelor of Science in Business Administration.

His industry involvement has included CCC Advisory Council, NACE panelist, COPART Advisory Council, CIECA, Collision Repair Education Foundation and I-CAR International Board of Directors.

Jake RodenrothDirector of Client Services, Collision Diagnostic

Jake Rodenroth is the Director of Client Services at Collision Diagnostic Services, headquartered in Plano, TX.

Jake hails from Jacksonville, FL where he started working on cars with his father. At eighteen he entered the automotive business as a technician for Mercedes Benz. After working on the mechanical side, Jake spent the next 13 years with Osteen’s Auto Body working in various roles. Learning the business from the ground up, he helped the company become a Jaguar and Land Rover structural aluminum certified facility in 2004.

Jake recently came over ABRA Auto Body & Glass, where he served on ABRA’s integration team and helped add over 100 repair centers to the company’s portfolio in less than two years. He also helped build and support a technical hotline for all ABRA locations nationally.

At CDS, Jake is responsible for product integration and training in the collision industry for the company’s revolutionary diagnostic interface, the asTech™. He has worked with companies like ICAR and Verifacts to create awareness and build curriculum about diagnostics in the collision space.  He also works with groups like SCRS and Collision Advice to help educate the industry on constantly changing vehicle technology.

Michael SimonDirector Strategic Accounts, Bosch US

Michael is a Director of Strategic Accounts at Bosch with more than 25 years of business experience including over 14 working for tier one automotive suppliers. During his career, he has been active in the automotive aftermarket, supporting sales and engaging in all aspects of distribution. He is a past president of the Equipment and Tool Institute (ETI) and has been involved with aftermarket trade associations. His experience with diagnostic scan tools dates back to the 90s before the introduction of OBD2. During his tenure with ETI he focused on cooperation between the OEM’s and aftermarket scan tool companies.   While relatively new to the collision industry he brings a wealth of knowledge and experience relating to the challenges the industry is facing combining body repair and automotive technology, including the impact of ADAS (Advanced Driver Assisted Safety) on the repair process.

Tim O'DayPresident & COO, The Boyd Group Inc.

Mr. O’Day is currently President and Chief Operating Officer of The Boyd Group Income Fund, which is the parent of Gerber Collision & Glass. He joined the company in March of 1998 when the company had only five locations, all in the city of Chicago and surrounding suburbs. With a focus on standardized processes and the use technology, the company has grown into one of the largest retailers of automotive collision and glass repair in the United States, with over 400 locations in 20 U.S. states and five Canadian Provinces, as well as a retail glass business in 31 states and a nationwide auto glass network.

In April of 2012, Mr. O’Day was appointed to the Board of Trustees of The Boyd Group Income Fund, the parent company of Gerber Collision & Glass. He is one of two management Board members. He is also the Vice Chairman of the Board of I-Car and Chairs its Strategic Planning Committee. Mr. O’Day also participates in several insurance client and industry supplier advisory Boards.

Prior to joining Gerber, Mr. O’Day was Vice President – Western Division for Midas International, one of the premier operators and franchisors of automotive services in the United States. Mr. O’Day has a degree in accounting from Michigan State University, and is a Certified Public Accountant.

Mr. O’Day lives in Chicago, IL with his wife Kelly and has two grown daughters.

Darrell AmbersonPresident, LaMettry's

Lehman’s Garage 1999-2012:

-President Fender Bender Magazine 2016-present

Contributor    LaMettry’s Collision, Glass, and More 2012-present

-President of Operations Industry Involvement:

-Hennepin Technical College Advisory Council, 1986-present

-ASA Board of Directors, 2004-present

-Audatex Advisory Council, 2008-present

-International Autobody Congress and Exposition (NACE) Chairman, 2007-2008

-CIC Government Affairs Committee, 2013-present

-CIC Insurer-Repairer Relations Committee, 2013-present

– I-CAR National Industry Segment Advisory Council (ISAC), 2013-present

-ASA Chairman-2013-2015

-ASA Past Chairman-2015-present

Chris EvansClaim Consultant, P&C Claims, State Farm Insurance Companies

Chris received his technical and management training in the collision industry in 1982 attending collision technical schools in Ohio and Pennsylvania. He secured a career as a collision technician, and then a collision center manager in 1986 while attending College in the evenings.  Chris joined State Farm in 1988 as a field claim adjuster in Ohio, and then was promoted to Property Claim Trainer in 1992. He then moved to State Farm’s corporate offices in Bloomington, IL to work in Auto Claims Research, Learning and Development, and has held other various positions in Claims.

Chris is currently a Claim Consultant with consulting responsibilities for the western half of the United States.

Chris has served on I-CAR’s Board of Directors – Executive committee, is Chairman Emeritus to the Collision Repair Education Foundation and Committee Chair for Collision Industry Conference (CIC). Chris is a SkillsUSA Alumni and serves on the SkillsUSA National Collision Committee as well as serving on several estimating vendor advisory boards.

Chris has been married for 30 years and has three children.

Matt DeWaltCo-owner, Legacy Autobody Group

Matt Dewalt is Co-Owner of Legacy Autobody Group. His father started Scott’s Collision Centers in 1971, the year Matt was born. Matt worked his way through the ranks from floor sweeper, detailer, body technician, painter, parts manager, general manager, Vice President, and eventually President when he bought the locations from his father in 2015. In 2017, he merged with Duncan Autobody to form Legacy Autobody Group which currently operates 4 locations in Pennsylvania. The repair facilities are I-CAR Gold Class and have certifications/recognitions from Acura, Corvette, Fiat Chrysler, Ford, Honda, Hyundai, Infiniti, Nissan, and Volkswagen. He holds a Bachelor of Arts in Business Administration from Bloomsburg University. He is an I-CAR Platinum estimator, non-structural technician, and steel structural technician. He is also an Accredited Automotive Manager from the Automotive Management Institute. Matt has been a member of Axalta’s Business Council since 2005 and is currently a member of Nissan’s Certified Collision Network Advisory Board. Matt lives just outside of Pen Argyl, PA with his wife Kim and daughters Peyton and Riley. He spends his free time working around the house and camping with his family.

Mark WoirolSenior Manager, Allstate/Tech-Cor

Mark Woirol has worked for Allstate and/or Tech-Cor for over 40 years. He has held a variety of leadership positions including Property Claim Manager, Auto Claim Process Specialist (Virginia / DC), Auto Team Leader-Quality Advancement Division, and Allstate Claim Strategy Team-Sterling Integration Project. Mark currently is the Sr. Manager responsible for Tech-Cor Applied Research and Collision Repair Center, a subsidiary of Allstate Insurance Company. His focus over the past twelve years has been industry liaison between Allstate and vehicle manufacturers (OEM’s) and the collision industry sector.

Mark remains actively involved as a member of I-CAR’s Board of Directors, RCAR’s (Research Council for Automobile Repairs) Repairability/Damageability and P-Safe Working Groups, SAE’s Collision Repair Sub-Committee and The Insurance Institute of Highway Safety (IIHS) Low Speed Bumper Test Group. Through Mark’s oversight Tech-Cor continues to work with numerous OEM’s regarding repairability and damageability opportunities.

Dave HobbsTechnical Training Team Leader and Course Developer, Delphi Product and Service Solutions

Dave Hobbs is a technical training team leader and course developer for Delphi Product and Service Solutions. Dave’s experience spans 40 plus years in the industry as a technician, service manager, technical college instructor, hotline adviser and radio host. In addition Dave has served as a field engineer and electronics systems instructor to Delco Electronics / Delphi engineers throughout North American and Asia. Dave is also a contributing editor for Motor Age Magazine, field correspondent for MACS Worldwide (Mobile AC Society) and an instructor in over 30 training videos with Automotive Video Innovations (AVI). Dave is also ASE master L1 & L3 certified. That experience adds up to plenty of practical knowledge to help technicians solve problems on today’s vehicles. Dave strives to add hands on elements and humor into every class he teaches. Whether you’re an advanced tech or just getting started you won’t find yourself bored in a Dave Hobbs class!

Dan GageSenior Director of Communications and Public Affairs, Alliance of Automobile Manufacturers

Dan is the Auto Alliance’s Senior Director of Communications and Public Affairs.

Dan Gage has spent well over twenty years working in government, politics, and public affairs. Gage began his communications career in the George H.W. Bush’s White House, and went on to work in PR for a popular Northeast city mayor and future U.S. cabinet secretary. Gage subsequently served for a decade for a Member of Congress as his Communications and Political Director and eventually Chief of Staff and Legislative Director.
Gage currently serves as a key strategist and advisor on a broad spectrum of public policy issues and is responsible for communicating industry positions through a range of approaches and multi-media methods; serves as spokesperson to the general media, industry trade press, bloggers, member companies, and the general public. Gage also oversees all aspects of state and federal media campaigns including the development and management of third-party outreach, constituent outreach, grassroots, coalition communications and other activities designed to further the interests of the Alliance’s member companies.

Gary LedouxAssistance National Manager, American Honda

A native of New Hampshire, Mr. Ledoux began his automotive career working at a local auto parts and PBE jobber. He then moved on to the dealership side of the business, first as a new vehicle salesperson, then as a service manager and then as a parts manager. He has worked such lines as Ford, Subaru, Toyota, Alfa Romeo, Honda, and Acura. In 1988, Mr. Ledoux began his career with American Honda first as a District Parts Manager, then as a trainer working with Honda auto, motorcycle and power equipment dealers in the U.S. and internationally. He presently serves as the Assistant National Manager for American Honda’s Collision Marketing Department.. His primary responsibly includes administration of the ProFirst certified body shop program and collision industry communications.

 

Vincent ClaudioSenior Vice President of Operations, Gerber Collision & Glass

Mr. Claudio is the Senior Vice President of Operations for Gerber Collision & Glass overseeing 10 states and 177 locations.  He joined the company in August of 2006 as District Manager for Washington and then in 2013 became the Regional Vice President overseeing the NW Region. In 2017 Mr. Claudio was promoted to Senior Vice President Operations and has responsibility for one half the US..

 

Prior to joining Gerber, Mr. Claudio was with Caliber Collision as Vice President – Client Services and 20 years with Safeco Insurance as Director Physical Damage Claims. Mr. Claudio has a Bachelors of Arts in Political Science and a Minor in Philosophy from California State University Northridge as well as the CPCU, AIC and AIM designations from The Insurance Institute.

Mr. Claudio lives in Woodinville Washington and has a 21 year old son and 23 year old daughter.

 

Jason MaccoManager Body/Exterior Aftersales Engineering, GM Customer Care & Aftersales

In October 2015, Jason became the Manager of the Body/Exterior Aftersales Engineering Team. In his role, Jason is responsible for managing the advanced serviceability of design, service part release, service repair information, and collision repair activities for all GM North American car and truck programs. Component responsibility includes sheet metal, upper and lower structures, exterior (glass, mirrors, lighting, bumpers, etc.), and related trim. Jason and his team support collision repair events such as NACE, SEMA, ETI, and other related events. Additionally, Jason represents GM when supporting collision repair organizations as I-CAR, SCRS, and other various collision repair related organizations.

Prior to his current appointment, Jason held various leadership positions within the Body/Exterior Aftersales Engineering Team. Jason began his GM career in 1999 with Saturn in Troy, Michigan where he was a Service Engineer responsible for exterior and closure related parts. He has held various Service Engineering positions including Body Structure, Exteriors, Closures, as well as Convertible and Hard Folding Top systems. Jason works closely with GM Product Engineering, Brand Quality, Customer Care & Aftersales Wholesale Channel Team, Genuine GM Parts, GM Accessories, and the GM Collision Line Team.

Jason earned a Bachelor’s degree from Ferris State University in Automotive and Heavy Equipment Management, and an Associate Degree in Applied Science for Auto Body Repair.

Nat BeuseAssociate Administrator for Vehicle Safety Research, National Highway Traffic Safety Administration (NHTSA)

Nat Beuse is responsible for NHTSA’s vehicle safety research activities which are focused on achieving the agency’s mission of reducing fatalities and injuries caused by motor vehicle crashes.  This includes developing and conducting research aimed at supporting Federal motor vehicle safety standards and consumer information programs, spurring voluntary industry actions through guidelines, and advancing the state of the art on wide variety of vehicle programs.  He is also responsible for the Vehicle Research and Test Center where a significant amount of laboratory testing and analysis occur.  Prior to this role, Mr. Beuse worked as the Office Director for Crash Avoidance Rulemaking located within the rulemaking arm of the National Highway Traffic Safety Administration (NHTSA).  Nat has published and presented several technical papers dealing with occupant safety, consumer information, and vehicle design.  Nat received his undergraduate and graduate degree from Marquette University located in Milwaukee, WI.  He received a Bachelor of Science in Biomedical Engineering and a Masters degree in Mechanical Engineering.